George Spalding, Vice President and one of the experts at Pink Elephant, makes it easy to understand how Incident Management and ITIL go hand-in-hand easy. Both an IT Service Management expert, and one of the authors of the ITIL v3 Revision, George takes a common sense approach to explaining this invaluable set of best practices. In just 30 minutes he will demonstrate:
Why you need an Incident Management Process
The Value of Incident Management Automation in Your Organization
The Key Aspects of an ITIL-based Incident Management Process
The Core Set of Incident Management Best Practices
